EMPLOYEE RESOURCES

ERC

EMPLOYEE RESOURCE CENTRE

SHOUT OUTS:

MONTHLY NEWSLETTER

DEADLINES NOW:

WEEKLY SCOOP

POLICY CHANGES:

YOUR EMPLOYEE FILE

It is important for each employee to maintain an up to date employee file. Not only does this ensure that you have adequate training to carry out your duties, but your wages depend on it! Here are the basics of what you need to keep up with:

Abuse Prevention & Response Protocol

full course 3 hours
trained at Quest and offered monthly
paid front line wage to recertify after employed for at least one year

**Must refresh every year**

Crisis Prevention Intervention

full course 8 hours, refresher 4 hours
trained at Quest and offered monthly
paid front line wage to attend

**Must refresh every 18 months**

First Aid & CPR Level A

full course 8 hours
offered at St.John's & Red Cross
cannot use online version
staff employed over 3 years will be reimbursed for their recertifications

**Must refresh every 3 years**

Criminal Record Check

must include the Vulnerable Sector
must submit upon employment
future checks completed after 3 years of employment are reimbursed by Quest

**Must complete every 3 years**

Lifting & Transferring

full course 3 hours
trained at Quest and offered regularily
paid front line wage to attend

**Must refresh every 2 years - To be implemented in 2015**

Intervention Record Check (Vulnerable Sector Check)

free of charge
applications available at Quest reception

**Must complete every 3 years**

Driver's License & Insurance

proof of driver's license required
proof of vehicle insurance demonstrating $2,000,000 third party liability insurance required
must submit upon expiration of either
must update if policy or provider changes

**Staff who do not drive must notify the ERC and provide a copy of other government issue photo ID**

Medication Administration

full course 3 hours by a certified professional (ex: pharmacist or nurse practioner
paid front line wage to attend

**Must refresh every 3 years **

Job Description

all employees must read & understand their current job description
a letter must be on file with an employee signature indicating that you are aware of your duties
must be reviewed and signed off on yearly at employee performance review

Extras

training records after course completion
post-secondary certificates or degrees

POLICY CHANGES EFFECTIVE APRIL 1st, 2016

New Policies Added:

HS-01 Agency Safety
HS-02 Fire Safety
HS-05 Room/Property Search
HS-08 Staff Injuries While at Work
HS-09 Non-Work Related Injuries
HS-13 Infectious Illness/Pandemic
HS-26 Surveillance Cameras
HS-28 Staff Safety
HS-29 Sharp Items

Amended Policies:

CR-04 Confidentiality Practices: Individual & Employee
IR-01 Supported Individuals Rights
IR-02 Individual Sexual Rights
IR-03 Informed Consent
IR-04 Requirements for Individual Intakes
IR-05 Individuals Work for Pay
IR-06 Illegal Drug Use
IR-07 Regulation of the Use of Alcohol
IR-08 Abuse Prevention and Response
IR-09 Individual Residence
IR-10 Tenant Insurance
IR-11 Dispute Resolution Process for Individual Complaints
BI-01 Positive Interventions
BI-02 Restrictive Procedures
BI-03 Dealing with Unanticipated Behaviours of Concern
BI-04 Addressing Anticipated Behaviours of Concern
BI-05 Isolation Implemented as a Restrictive Procedure
BI-06 Psychotropic Medications
BI-07 Legal Implications of Restrictive Procedures
BI-08 Individual Rights Committee Process
BI-09 Suicide Intervention
HS-03 Emergency Procedures
HS-04 Dangerous Items/Substances
HS-06 Workplace Violence
HS-07 Working Alone
HS-11 Universal Precautions
HS-12 Communicable Diseases
HS-14 Natural Disaster-Response
HS-15 Proper Care/Practices for Weather Conditions
HS-16 Bed Bugs
HS-17 Maintenance/Safety Reporting Process
HS-18 Transporting Individuals
HS-19 Safety Devices or AT/EI Intervention
HS-20 Wheelchair Safety
HS-21 Lifting & Transferring
HS-22 Individuals in Care Facilities
HS-23 Bathing Water Temperatures
HS-24 Safety Standards
HS-25 Risk Management
HS-27 Guest Management
MD-01 Storage of Medication
MD-02 Administration of Medication
MD-03 Administration of PRN Medication
MD-04 Self Administration of Medication
MD-05 Medication Error
ER-01 Hiring Process
ER-02 File and Training Requirements
ER-03 Responsibility and Accountability
ER-04 Mutual Respect
ER-06 Dress Code
ER-07 Safe Vehicle Operation
ER-08 Appropriate Technology/Cell Phone Use
ER-09 Employee Breaks
ER-10 Employee Time
ER-11 Employee Time Off
ER-12 Payroll
ER-14 Sub-Contractors
ER-16 Employee Dispute Resolution Process

All staff are expected to read and comply with these updated policies. There is a copy of Quest's Policy & Procedure Manual at every residence and facility. If you would like further information or details please feel free to contact Brenna Draper at 403-381-9515. These policies have been adjusted in all manuals and notices have been sent to residences/facilities. These policy changes have also been reviewed in team meetings.

CLICK HERE TO COMPLETE A PEER REVIEW!

If you would like to complete more than one, clear your browsing history, then click the link again.

PEER REVIEW

The importance of Peer Review:

Quest is always looking for ways to improve as an Agency, and this includes gathering feedback from our staff to ensure that unsung heros are recognized for great performance. The annonymous peer review also allow our staff to speak up and identify areas for improvement. Please feel free to complete these peer reviews at any time for any co-worker or management member.

Click Here!

Shout out to Dan Phillips who just celebrated 20 years of employment here at Quest. He has provided consistent, engaging and meaningful supports over the years. Dan is often referred to as the "ghost of Quest" as many people have never met him. Even though we rarely see you, we are grateful to work with you and have you as a member of our team! ~ Mike

Karen Cook exemplifies person-centred care in the work that she does. She accepts challenges and works tirelessly every day to provide quality care. Thank you Karen for your continued support. ~ Christina

Thomas Ekubazgi has gone above and beyond at House 20, making it a better enviroment for everyone. He recognizes the individual's strengths and limitations, and maximizes opportunities. Thank you Thomas ~ Jacinda

Shout out to Christina Gesinghaus, she is flexible, caring, explanatory thinker and an excellent communicator. She has an amzing attitude which allows her the ability to support a variety of people. She is amazing in everything that she does.

~ Kevin & Sheena

Debra Cahoon and I have shared many challenges, successes, laughs and losses. Throughout all of this, Deb remains dedicated to the people she support. She goes above and beyond in ensuring that people's homes are pleasant and respected, and is an amazing advocate for the people she supports. It is an absolute pleasure working with Deb! ~ Jana

Shout out to Carl Ibbotson, he has a knack for building relationships with others, mostly through his amazing sense of humor. He is willing to go the extra mile to ensure that the people he supports have what they need, but most of all, he focuses on relationships. ~ Cynthia

Nrip Rizal sets a positive example of what great staff do. Nrip is kind and caring, yet firm and sets boundaries. He focuses on relationships, and allows these to guide his work. Through his patience and kindness he has provided stability to a person with complex support needs. It is a pleasure working with you. ~ Jacinda

Glenda Reddaway goes above and beyond in making everyday the best day. She has provided extensive supports to a person and their family facing challenges this year, and her commitment to improving lives is noticeable. Thank you Glenda for everything you do to make each day a brighter one.

~ Tina

Shout out to Linda Stevenson, there are so many talents that make Linda stand out as an employee. She cares is probably the first place to start. She shows passion in her everyday work, and spends countless hours making sure that the people she supports get the most out of everyday. Thank you for your excellent care.

~Darla

Jenna Snedden is always positive in any situation. She goes above and beyond in every aspect of client care and has dealt with many stressful situations and has handled them with grace. I have seen her grow a lot as a TL this past year. Thank you Jenna for all that you do! ~ Shardé

Refer a friend to work for quest and recieve a $50.00 gift card!

How it works: Submit the form below to the main office along with your resume & references. You will be contacted for an interview for potential employment. If you are a successful at being hired, and work your first shift, then the person who referred you will recieve a $50.00 gift!!

REFER A FRIEND:

Please make note of the changes to our policy and procedures. A copy of the manual is available at all work stations. If you have any questions or concerns, please contact a member of the management team to discuss.

Please mark in your Calendars the 2016 Statutory Holidays & Non-Statutory Holidays:

August 1st-Civic Holiday-Closed (Non-Stat)

September 5th-Labour Day-STAT

October 10th-Thanksgiving-STAT

November 11th-Remembrance Day-STAT

December 25th-Christmas Day-STAT

(Extra closure days in December will be announced in the Fall)

PEER REVIEWS:

EF

SO

Updated: July 4th, 2016

Mandatory Training

Quest is introducing a mandatory training course for all employees called Critical Incident Debriefing & Conflict Resolution. We are offering 10 courses throughout July & August to accommodate different schedules. This training course will take the place of your July Team meetings. It is necessary that you choose a course that does not interfere with your schedlued shifts, as the Employee Resource Centre will not cover employees shifts to take the course.

For a list of training dates please click here.

To sign up for a course please click here.

ERC